Andorra - Austria - Belgio - Bulgaria - Cypro - Croazia - Danimarca - Estonia - Finlandia - Francia - Germania - Grecia - Irlanda - Lettonia - Liechtenstein - Lituania - Lussemburgo - Malta - Norvegia - Olanda - Polonia - Portogallo - Repubblica Slovacca - Repubblica Ceca - Romania - Serbia - Slovenia - Spagna - Svezia - Svizzera - Turchia - UK - Ungheria
Please note that some areas of the countries listed are not currently serviced by our shipper. Please contact our customer service department at email@example.com if you are interested in ordering OFF PLAY but your area is not covered.
We ship from our warehouse located in Aversa, Italy
We use the international shipping company GLS
We are proud to offer free shipping in Italy, including both deliveries and returns, forour 100% made in Italy products. International shipping costs will depend onthe size and weight of the package and the destination address. These costs will be calculated during checkout and you will be asked to approve theamount before finalizing your order.
We always aim toprocess and ship all orders within 24 business hours. When your order isshipped from our warehouse, which only operates during business hours, Mondaythrough Friday, you will receive a shipping confirmation with your trackingnumber and estimated delivery date. Normally the order arrives within 7 working days after the departure from our warehouse, depending onthe destination.
Borders closed dueto COVID-19 may affect and delay yourshipment during transit. Please beassured that we are doing everything we can to make sure you receive your orderas soon as possible.
Once you have madeyour payment, you will receive an order confirmation via email.
When your orderships from our warehouse you will receive a shipping confirmation with yourtracking number. If you do not receive this email please check your spam filterto see if the email accidentally ended up there. If you cannot find yourshipping confirmation, please contact our customer service department and wewill assist you further.
Your package will be delivered to the address you used when placing your order. If you are not available when the courier arrives, another delivery attempt will be made.
Packages that cannot be delivered properly will be sent back to our warehouse. We cannot reship your package once it has been returned to us, you must place a new order.
For any problem please contact our customer service by email firstname.lastname@example.org
Unfortunately, weare unable to send packages to P.O. boxes in any of the countries we currentlydeliver to.
Of course your shipment is insured, hoping there will be no problem during transit to your home. For any problem of loss or damage of the shipment please contact customer service via email email@example.com as soon as possible.
Returns and Exchanges
We accept returnsif for any reason you are not satisfied with the product you ordered. Pleasenote that
all products mustbe returned within 14 days of receiving the order.
- All products mustbe returned in their original condition.
- All returns mustinclude the original packaging.
This applies to allproducts on our site, including clearance products.
For returns and any other questions please contact our customer service via email firstname.lastname@example.org and they will assist you.
Contact our customer service department via email email@example.com and they will assist you
Please contact our customer service via email firstname.lastname@example.org for any issues regarding shipping and returns, we are dedicated to satisfying our customers and will find the best possible solution.
If you wish to exchange your order you simply need to return the unwanted item(s) and place anew order online.
When you place an order, we will send an order confirmation to your registered email address. If you haven't received it after a few minutes, check your spam folder. If you can't find it anywhere, please contact our customer service and we will assist you further.
Once your order has been successfully placed, we cannot issue changes or cancellations on your order. However, if you contact our customer service department via email email@example.com , we will do our best to assist you
We are sorry that you have received a defective order, this is never our intention. Please contact our customer service via email firstname.lastname@example.org and they will assist you
We accept Paypaland the following major credit cards
The payment methods we accept are presented inthe checkout, make sure you have chosen the correct country.
Possible reasons for declined payments include: invalid payment method, incorrect billing details, or problems with your bank. We recommend you try another card/payment method or contact your bank.
Unfortunately, we cannot estimate how much you will be liable for in taxes and duties in your country because this is regulated by the respective authorities. Your local customs office should be able to estimate the price of import taxes.
Duties do not apply to shipments within the EU.
Unfortunately not, taxes on purchases made on our online store cannot be reclaimed through the retail export VAT regime. Please contact your local customs office to request are fund.
Please note that orders within the EU are always duty free.
Every person is unique and shoe size is never standard for everyone. For this reason, for each shoe size we provide the exact measurement of the insole that corresponds to the maximum length of the foot. By measuring your foot and finding the corresponding insole, you can more confidently verify which size to order. An international size conversion chart is also provided to help you find your correct size.