Terms of service

Welcome to the offplay.eu site, the official OFF PLAY online shop. The products for sale on offplay.eu are sold and invoiced by New Footwears srl , based in Aversa (CE) – Via Grandi, 14 – 81031 C.F. 03492570613 VAT 03492570613.Our Customer Care is at your complete disposal for any questions or to receive further assistance.
Customer care email: customercare@offplay.it
Monday to Friday from 9:00 to 13.30 and from 14.30 to 18.00 CET.

Art. 1 – Acceptance of the general conditions of sale and conclusion of the contract
The contract stipulated between New Footwears srl (hereinafter “New Footwears”) and the Customer (ie the subject, natural person, who makes the purchase on the Site, not referable to his / her commercial, entrepreneurial or professional activity) must be considered concluded with the acceptance, even if only partial, of the order by New Footwears. In the event of non-acceptance of the order, New Footwears will in any case promptly notify the Customer.
By placing an order in the various ways provided, according to the order form on the Site (hereinafter the “Order”), the Customer declares to have read all the information provided to him/her during the purchase procedure and to fully accept these general conditions (hereinafter the “Conditions”).
These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

Art. 2 – How to purchase
The products offered for sale by New Footwears are only those present on the New Footwears website at the time of placing the Order, as described in the relevant information sheets.
In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but differ, for example. by color and size (also due to the browser and monitor used to access the Site and view images).
In order to place an Order, the Customer must fill in the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products he/she intends to purchase. The Customer must also request New Footwears, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.
Correct receipt of the Order is confirmed by New Footwears through an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will summarize the purchase conditions, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

Art. 3 – Prices and Payment Methods
The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the customer through the site or via email.
The following payment methods are accepted:
For the payment, the Paypal circuit can be used by the customer according to the specific methods of the same
Credit card:
In cases of purchase of goods with a credit card payment method, the transaction can take place through the secure Paypal server. In no case and at no stage of the payment will New Footwears be able to know the information relating to the customer’s credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No New Footwears computer archive will keep such data and therefore in no case New Footwears can be held responsible for any fraudulent and improper use of credit cards by third parties at the time of payment.

Art. 4 – Delivery of products and related expenses
The purchased products will usually be delivered to the address indicated by the Customer in the Order  within 7 working days in Italy, in European and non-European countries from the acceptance of the Order by New Footwears, at the cost specifically indicated on the Site before sending the ‘Order. New Footwears reserves the right to accept or reject deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.
With regard to deliveries required in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.
The delivery times indicated by New Footwears must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and/or  to request compensation.
Upon delivery of the products, the Customer is required to check:
• that the number of packages delivered corresponds to what is indicated in the transport document.
• that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, placing a specific indication on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.

Art. 5 – Right of withdrawal
Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the customer may withdraw from the conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) business days from the date of receipt of the products.
To exercise the right of withdrawal referred to in Article 5.1 above, the customer must send New Footwears a communication to that effect, within the specified terms, to the following email address customercare@offplay.it
In case of withdrawal, the customer must return the products to New Footwears at his own expense within 14 (fourteen) days of the withdrawal itself . (Return shipping costs are waived for shipments within Italy).
For packages from European Union and non-European countries, the shipping address is as follows:
New Footwear srl – Via Grandi, 14 Aversa (CE) 81031

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in compliance with the following conditions:
• the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc …);
• for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc…);
• the shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer(Return shipping costs are waived for shipments within Italy);

• the shipment, up to the certificate of receipt in the warehouse indicated by New Footwears, is under the complete responsibility of the customer;
• New Footwears will not be liable in any way for damage, theft or loss occurring during or in any case depending on the return shipment.
New Footwears will reimburse the customer for the full amount already paid, within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the customer for the initial transaction, unless otherwise agreed. In any case, the customer will not incur any costs as a consequence of this reimbursement. New Footwears may suspend the refund until the returned product is received or until the customer proves that he has correctly returned the product, whichever is earlier.
In any case, the customer will lose the right of withdrawal in cases where New Footwears ascertains that:
• the returned product and / or its accessories, and / or its packaging are not intact;
• the product is missing its external packaging and / or original internal packaging;
• the product lacks integral elements and / or accessories (eg closures, laces, buckles, etc.).
In case of forfeiture of the right of withdrawal, New Footwears will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.

Art. 6 – Guarantees
All products sold by New Footwears are covered by a 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.
The warranty for lack of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and as provided in the instructions for use and washing present in and / or with the product.
In the event that, for any reason, New Footwears is not able to return a product under warranty (restored or replaced) to the Customer, or if the repair or replacement were excessively expensive, also due to the value of the product, New Footwears will be able to proceed with the appropriate reduction of the price paid, ie the refund of the entire amount paid with termination of the contract.
In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
PLEASE NOTE: It is not possible to request an exchange or a refund of a customized product (with explicit letters requested by the customer, etc.), unless the goods are defective or do not conform to the order placed (Article 5 paragraph 3 letter c of the Legislative Decree n.185 of 22/05/1999).

Art. 7 – Complaints and requests for information
Any complaint or request for information can be addressed to New Footwears srl  at the following address:
• customer care email: customercare@offplay.it

Monday to Friday from 9:00 to 13.30 and from 14.30 to 18.00 CET.

Art. 8 – Privacy
The personal data collected with the placing of the Order will be processed by New Footwears for the sole purpose of satisfying the express requests of the Customer, in compliance with EU Regulation 2016/679 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.

Art. 9 – Applicable law
The sales contract referred to in these Conditions and its execution is governed by Italian law, with the non-application of the conflict rules and the United Nations Convention for the International Sale of Goods. The Court of the Customer’s municipality of residence will be competent for the solution of the relative disputes.

Art. 10 – Copyright
Brands, logos and other distinctive signs on the site belong to their respective owners. The use of trademarks, logos and other distinctive signs is prohibited, including reproduction on other websites by unauthorized third parties. The contents of the site are protected by copyright (texts, images and graphics).

Art. 11 – Agreement
The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject of the contract, together with the order, the general conditions relating to the use of the site and the relative conditions to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

Art. 12 – Communications
All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. Communications sent to the other party’s e-mail address, indicated on the site and in the order, are also intended to be sent in writing
Communications relating to the validity or existence of this agreement must be exclusively delivered by hand or sent by registered letter with acknowledgment of receipt.